MEDIATION #201 The CEO is not the problem. He wants it to go away so he can float his company. He is motivated to succeed + does not want his ambition thwarted by what he sees as a “personality clash” between Olivia and Harry. At the same time, you realise that Harry...

MEDIATION #200 Mediators hit walls. Impasses are reached. The wrong approach is to become exasperated, display frustration, even becomes a little testy. No good. You merely career towards a breakdown. The good mediator sees an impasse coming with the same speed that...

MEDIATION #199 You sense that Olivia is keen to speak. Sometimes in a Mediation, a party will clam up + say little. They may not be at ease, understandably, talking to a relative stranger + so approach the process with self-restraint. Olivia is different. She seems to...

MEDIATION ##198 The approach? Be gentle. Talk around the edges. Nothing direct. Build a picture for yourself. But, more important, create an atmosphere where Olivia feels safe with you. Your goal is not to become her best friend or her confidant. You are not her...