MEDIATION #199 You sense that Olivia is keen to speak. Sometimes in a Mediation, a party will clam up + say little. They may not be at ease, understandably, talking to a relative stranger + so approach the process with self-restraint. Olivia is different. She seems to...

MEDIATION ##198 The approach? Be gentle. Talk around the edges. Nothing direct. Build a picture for yourself. But, more important, create an atmosphere where Olivia feels safe with you. Your goal is not to become her best friend or her confidant. You are not her...

MEDIATION ##197 THE MEDIATOR MEETS AND LISTENS You proceed to meet with the three parties – Harry, Olivia and the CEO. Rather than bring them together, you prefer to meet with them separately – Harry and Olivia at their respective homes and the CEO at the Head Office....

MEDIATION #196 THE STORY SO FAR. You are a 45-year-old female mediator with a background in human resources and are about to be appointed to mediate a dispute that has broken out within a leading London based PR/Marketing firm with offices in Leeds, Belfast and New...