ARBITRATION #203 About nine months ago, you are on a one-day training event about freight rates + future market trends. It is well attended; the programme is well organised; the location is good + you, active in the freight market, are networking well. You are...

MEDIATION #202 Remember the start. You were called in by the CEO to resolve a problem between Olivia + Harry. But as things develop you realise that the key relationship is between Olivia + her partner, Angela. If the problems in that relationship can be resolved, you...

MEDIATION #201 The CEO is not the problem. He wants it to go away so he can float his company. He is motivated to succeed + does not want his ambition thwarted by what he sees as a “personality clash” between Olivia and Harry. At the same time, you realise that Harry...

MEDIATION #200 Mediators hit walls. Impasses are reached. The wrong approach is to become exasperated, display frustration, even becomes a little testy. No good. You merely career towards a breakdown. The good mediator sees an impasse coming with the same speed that...