ARBITRATION + MEDIATION #265 EYE CONTACT AND POWER  - EPISODE 4  At the end of Episode 3 we looked at the words that the Chair might use to defuse a potentially explosive situation;- “A little tension has crept into the proceedings. That is not a surprise as dispute...

ARBITRATION + MEDIATION #264 CHARM FIRST, CONFRONTATION SECOND - EPISODE 3 Dispute Resolution – arbitration or mediation – is a collegiate process. We are “all in it together”. We all have different roles (Chair, Wingers, Advocates, Solicitors) but we are all part of...

MEDIATION #263 ANGER MANAGEMENT - EPISODE 2 Episode 1 concluded with the three arbitrators mentally preparing themselves for aggravation - a word that covers a variety of antagonistic behaviours.  And the mature, experienced Chair needs to be ready to adopt the right...

MEDIATION #262 Anger, outbursts, bad language, insults, exasperation, fury, rage, temper. It’s life. It happens. People meet a bursting point and burst. Less likely in arbitration + more likely in mediation. No matter, dispute resolvers need to be ready to handle....