GOOD MORNING FROM LONDON THE NEIGHBOURS DISPUTE EPISODE 7 – CREATIVE THINKING A mediator is not a magician. She/He does not conjure rabbits out of a top hat. And yet a mediator needs to think creatively about finding the breakthrough moment. It happens but you need to...

GOOD MORNING FROM LONDON THE NEIGHBOURS DISPUTE EPISODE 6 – SUCCESS OR FAILURE The Mediator has made progress. She has met with the two neighbours in their respective homes and provided them with the opportunity to let off steam. ‘Sounding Off’ is an important part of...

GOOD MORNING FROM LONDON THE NEIGHBOURS DISPUTE EPISODE 5 – IS THERE A BREAKTHROUGH? In every mediation there is a key moment when the mediator makes her/his pitch. It occurs when you, the mediator, have moved the parties from their focus on their rights to their...

GOOD MORNING FROM LONDON THE NEIGHBOURS DISPUTE EPISODE 4 – THE JACKSONS RESPOND The scene is set. The Mediator has made progress. She has persuaded the elderly Mr and Mrs Kendall that the wife’s English teaching skills could assist the Jackson’s younger son, who in a...