As regular readers will have come to observe this Column focuses on dispute resolvers (DRs) as human beings as well as trained professionals.
We have established that a DR has to have character and the other previously specified personal qualities – integrity and the rest. But he/she also has to possess courage.
We have looked at Courage + Speaking Up. Now let’s look at Preparation because this, too, is an issue of Character. In short there are two choices – Skim or Read.
Are you loose-lipped? Do you know when to keep quiet? Are you tempted “to show off your credentials” to promote yourself with colleagues? Do you drop names?
We have been looking recently at the qualities of an arbitrator and, in particular we have been examining confidentiality, speaking up/talking up previous cases + pre-hearing preparation.
Another overlooked issue in the training of arbitrators is about being timely. It impacts on a number of issues in the conduct of an arbitration hearing.
In the last six episodes I have been focusing on arbitrators’ standards of performance. They are so important to the discharge of your duties
This is the final episode of the focus on the responsibilities of an arbitrator facing issues of delays, promptness, over-bearing fellow wingers, inactive fellow wingers, being individually responsible